Returns and Exchanges

The BigR Dog Treadmill is uncompromising when it comes to quality – and that goes for every area, taking in not just products, but processes and management too. It is our aspiration to offer our consumers the best possible quality, in every area and at all times.

Quality is not something that happens overnight. It requires a long and sustained effort. We understand this and strive to put this out there daily. It is also confirmed by customer satisfaction surveys conducted by independent institutes. Customer satisfaction is without doubt the most important accolade a manufacturer can receive.

Our Guarantee: We fully guarantee our products against defects in material and workmanship. If you are not completely satisfied with your purchase please contact us for a replacement or refund.

We offer a 100% customer satisfaction 30-day guarantee.  Customer must pay shipping . All packaging must be intact and the product returned in good condition. 

Please e-mail us via our contact page (Order Now) for a RMA (Return Merchandise Authorization) number prior to shipping your treadmill back to us. Products will not be accepted without prior authorization and the RMA number must be written on the box